Updated March 20th, 2020
In light of the US Government’s ‘Do Not Travel’ warning to the whole of the world and the rapidly changing situation, please see our advice below for guests who already have travel booked and those considering booking a trip.
What’s the situation on the ground in Europe?
With the tireless help of our staff located across Europe, across all our departments, we’re regularly updating this page about the situation in all our destination countries.
Do you have a trip booked with us?
We have prepared the guidance below to explain our policies. Should you have concerns about your trip, whenever it is, please contact your travel advisor at JayWay and we will be glad to help.
If your airline has cancelled your flights, we will make every effort to make as much of your trip payment as possible available to you as credit for a future trip with us.
Traveling in more than 2 months?
If your trip is more than a couple of months out, wherever you are going to, it is a little too soon to say what the situation will be then. You should continue to look forward to your trip and come back to us around 45 days before departure if there are still concerns.
Traveling 30-45 days out?
If you have any concerns at all please contact your Travel Advisor at JayWay. We will determine the situation on the ground with our staff in the region. If any of the destinations you’re traveling to are subject to any restrictions on travel that will affect you we will notify you and will happily provide an alternative itinerary. If this is not desirable we can transfer your deposit and any further amounts paid to a new trip within one year of the start date of your original trip. Please note your total trip price may be higher due to seasonal price changes or price increases on the part of our suppliers.
Traveling in less than 30 days?
Right now flight restrictions and border closures make travel impossible. We will do our best to leverage our relationships with suppliers to recover as much of any prepayment made on your behalf as possible and make that amount available to you as credit towards a future trip within one year of the original date of departure. Our success rate is high with this, although it is time-consuming, so please bear with us.
What precautions should I take when traveling?
Once travel becomes possible again, for your peace of mind we suggest the same precautions you would take in cold and flu season such as washing your hands regularly especially when touching common surfaces and not touching your face after exposure to such surfaces, as well as avoiding contact with obviously sick people. The US Surgeon General has pointed out that masks are ineffective for prevention and should only be worn by those who are infected. Before your trip we suggest doing everything you can to boost your immune system, including taking vitamins if you aren’t already.
Will my airline reschedule my flight for free?
Most transatlantic and many European airlines have waived their usual change fees. In almost all cases, if your new flight is more expensive than your original booking, you will need to pay the difference. If you want to reschedule your trip your first call should be to the airline to determine this cost.
Considering booking a trip to Europe with us?
If you’re considering travel to Europe in the second half of the year, we’d love to plan your dream vacation for you. Our travel advisors would enjoy the chance to talk about the beautiful places you’ll see and the memories you’ll make. Our own staff as well as our accommodation and tour guide partners would love to look forward to showing your their countries.
Should you have any concerns over traveling once booked, the same flexible deposit policies outlined above will apply. For now this applies to all trips booked by 31st May, but we will extend that date as needed. Right now airfares to Europe are the lowest we’ve seen in years, so you’ll save there too and most airlines are offering flexible flight change policies at no extra cost should you need to reschedule.