What personal information is collected through this website and how is it used?
We collect information about our users in the following ways: directly from the user, from our web server logs and through cookies. We use this information primarily to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to you. We do not share any of the information you provide with others, except as necessary to provide you with the services you booked (such as airlines, accommodation providers, excursion guides and others), or when we believe in good faith that the law requires it.
User-supplied information: If you fill out any of the forms on this website, send us an email or call us, we will request some personal information (such as email address, name, and phone number). Further, if chat is available through this website, you may be asked to provide information if you participate in an online chat. Please do not submit any confidential, proprietary or sensitive personally identifiable information through online forms (e.g. Social Security Number; date of birth; drivers license number; or credit card, bank account or other financial information) (collectively, “Sensitive Information”). If you submit any Sensitive Information, you do so at your own risk and we will not be liable to you or responsible for consequences of your submission.
Information that you provide to us through the contact form or an online chat will be used so that we may respond to your inquiry and offer a preliminary travel plan. We may also use information you provide to us to communicate with you in the future. If you do not wish to receive such communications, you may opt out (unsubscribe) as described below.
Web server logs: When you visit our website, we may track information about your visit and store that information in web server logs, which are records of the activities on our sites. The servers automatically capture and save the information electronically. Examples of the information we may collect includes, but is not limited to:
- Your Internet protocol address.
- Name of your Internet service provider.
- Town/city, county/state and country from which you access our website.
- Type of browser and computer/device you use.
- Number of links you click within the site.
- Date and time of your visit.
- Duration of time you spend on our website.
- Web page from which you arrived to our website.
- Pages you viewed on the site; and
- Certain searches/queries that you conducted via our website.
The information we collect in web server logs helps us administer the site, analyze its usage, protect the website and its content from inappropriate use and improve the user’s experience.
Third-party Services: We may use services hosted by third parties to assist in providing our services and to help us understand the use of our site by our visitors. These services may collect information sent by your browser as part of a web page request, including your IP address or cookies. If these third-party services collect information, they do so anonymously and in the aggregate to provide information helpful to us such as website trends, without identifying individual visitors.
Upon request we can provide access to all information we maintain about you and you can also contact us to make any necessary changes.
If you would like to contact us regarding any of the above content you can reach us anytime via email at [email protected] or over the phone in the US at (914) 738 5982 or in Europe at +44 (0)20 8133 7150.