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Employment Opportunities at JayWay Travel

We are looking to fill the following positions:


Destination Managers & City Hosts in a number of different destinations across Europe (Prague, Rome, Venice, Budapest, Athens, Switzerland, Paris, Munich, Berlin, Bucharest, Vilnius, Tbilisi)

To support our expansion across Europe we are looking for well-organized and motivated individuals to join our team full-time to carry out the following responsibilities:
  • Welcoming our guests upon arrival in the city
  • Communicating with our local partners (hotels, tour, and transfer providers)
  • Preparing our guests for their trip before arrival
  • Making bookings for the various services that make up a guest's trip
  • Being available by phone to guests from morning to evening
  • Keeping updated on events taking place in the city, country and region
  • Providing activity and dining recommendations (and making reservations)
  • Building on our internal destination knowledge, which is shared with guests
  • Writing or researching content for our blog and social channels in the off-season period
  • Customer service duties including guest feedback
  • Assisting with company marketing projects
What we're looking for
  • Very good written and spoken English
  • Thorough knowledge of and a passion for your city, country, and region
  • Enthusiasm for leisure and travel in general
  • Flexibility in working hours
  • Impeccable time-keeping and organizational skills
  • You should be self-employed and able to issue us a monthly invoice for payment (OSVC)
What you'll get:
  • An attractive salary
  • iPhone and MacBook to use
  • Tips from guests
  • Regular European travel (two team meetings a year as well as other opportunities for research trips)
To apply for this position please send your CV and a covering letter to marija@jaywaytravel.com Please answer the following questions in the form of a covering letter:
  • Where have you visited in Europe (and please describe your favorite places)?
  • What about JayWay Travel interests you to join our team?
Start Date: December 2022/January 2023

Sales Support Representative

JayWay Travel is a well-established and rapidly growing travel company that specializes in creating fully customized experiences for our clients traveling throughout Europe. Our company has been arranging unique travel experiences since 2006 and we have been named in publications such as Travel+Leisure, the New York Times, USA Today and National Geographic.

About the Role

We are looking for native English-speaking candidates with sales or customer service experience, who have ideally traveled in Europe and have an overall genuine passion for travel.

The Sales Support role will require a customer service-oriented individual who is well organized in their processes. This individual should excel at handling varying responsibilities such as maintaining a daily pipeline of leads, following up on inquiries, and answering client emails/phone calls. Candidates who succeed in this position usually transition to a commission-based sales role within 6-12 months.

The ideal candidate will be a dynamic individual who thrives working remotely with cross-functional teams to achieve sales goals and objectives. As most of JayWay Travel’s clientele is from North America, the ability to work flexible hours such as evenings, weekends, and some holidays are required. NOTE: This position will require working afternoons/evenings EST time and working on at least 1 weekend day.

Mandatory Requirements
  • Native English-speaker (high fluency level considered)
  • >2 year Sales or Customer Service experience
  • Excellent communication skills 
  • Flexible availability (afternoon/evening EST; weekends; some holidays)
  • Reliable high-speed Internet connection

Preferred Qualifications
  • Travel experience within Europe
  • Hospitality experience
  • Remote working experience
  • Travel industry experience
Benefits
  • Competitive salary
  • Fully remote-work position
  • Health and wellness benefits
  • Company laptop provided
  • Travel opportunities
  • Training in Europe
  • Performance bonuses

Please answer the following questions in the form of a cover letter:

  • What skills do you have that would make you the best fit for the position?
  • Where have you visited in Europe (and please describe your favorite places)?
  • What about JayWay Travel interests you to join our team?

If you are interested in the position please send your CV and a cover letter as per instructions to marija@jaywaytravel.com

*Please put in the subject line: “Application for Sales Support Representative

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