Privacy Policy

Effective Date: 4 Oct 2024

JayWay Travel Inc. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information in compliance with privacy laws including the California Privacy Rights Act (CPRA).

1. Information We Collect

We collect the following personal information:

- Name - Email address - Phone number - Passport details - Date of birth

This information is collected through:

- Website forms - Email communication - Phone communication

2. How We Use Your Information

We use the personal information we collect for the following purposes:

- Booking Travel: To arrange travel services such as flights, accommodations, and activities.

- Customer Support: To assist you with any inquiries or issues.

- Marketing: To provide you with updates, offers, and information about our services.

- Analytics and Service Improvement: To analyze usage patterns and enhance our services.

- Hiring Purposes: To evaluate candidates, conduct interviews, and manage the hiring process while ensuring compliance with GDPR, CPRA and standard privacy policy regulations.

3. Sharing Your Information

We share your personal information only with the following parties as necessary to provide our services:

- Hotel Partners - Airline Partners - Activity Providers

We also use third-party services to facilitate our operations:

- Google Analytics and Matomo Analytics: For tracking website performance and user behavior to improve our services.

- Stripe: For processing payments securely.

- Mailchimp: For managing and sending email marketing communications.

We do not sell your personal information or disclose it for cross-context behavioral advertising.

4. Data Retention

We retain your personal information indefinitely unless you request its deletion. You have the right to request access to, correction of, or deletion of your data at any time.

5. Your Rights Under the CPRA

Under the CPRA, you have the following rights:

- Right to Access: You can request to know what personal information we have collected about you.

- Right to Deletion: You can request that we delete any personal information we have collected about you.

- Right to Correction: You can request corrections to any inaccurate personal information.

- Right to Opt-Out: While you cannot opt out of essential data sharing for service provision, you can request that your information not be used for marketing purposes.

To exercise these rights, please contact us at [email protected].

6. Use of Third-Party Services

Google Analytics and Matomo Analytics:  

We use Google Analytics and Matomo Analytics to track and analyze website traffic and user behavior. This helps us understand how visitors interact with our site, allowing us to improve our services and user experience. Google Analytics uses cookies to collect information, but you can opt out of Google Analytics tracking by using the Google Analytics opt-out browser add-on.

Stripe:  

We use Stripe to securely process payments for our services. Stripe may collect your payment information, including credit card numbers, directly. Stripe’s use of your information is governed by their [Privacy Policy](https://stripe.com/privacy).

Mailchimp:  

We use Mailchimp to manage our email marketing campaigns. If you sign up for our newsletters or other email communications, your email address will be stored on Mailchimp’s servers. Mailchimp’s use of your information is governed by their Privacy Policy.

Hiring:

We use a secure and trusted third-party hiring platform (applicable for applicants applying via our website, LinkedIn, or similar platforms). Your information is securely shared only with our hiring team as part of the recruitment process.

7. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless it is provided by you to facilitate specific services. This may include health information or other sensitive data that you voluntarily share with us.

8. Information About Minors

We collect information about minors only when necessary for providing travel services, typically when they are traveling with their parents or guardians. We treat such information with the highest level of care and protection.

9. International Data Transfers

We transfer personal information internationally to our partners in Europe. We take steps to ensure that your information is protected, including transmitting data over secure HTTPs connections wherever possible.

10. Security Measures

We employ appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, please note that no method of transmission over the internet or electronic storage is completely secure.

11. Updates to This Privacy Policy

We review and update this Privacy Policy periodically. The most recent version will always be available on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].