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Testimonials and Guest Reviews

Here is a selection of comments from a few of our thousands of happy guests over the years. We are proud to be listed as a regional expert in the Fodor's guide, Bradt guide, and Insight Guides, recommended by The New York Times, National Geographic, USA Today, Vogue, Travel+Leisure, and consistently praised in reviews of our service on TripAdvisor and Facebook. We can put you in touch with any of the guests here who are happy to tell you more and answer questions you may have about their JayWay vacation experiences.

 
4.9 / 5
Average of our Guests' Ratings of our tour packages. Based on 941 reviews
Travel and LeisureFodorsUSA TodayNew York TimesNational GeographicWashington PostVogue
Review by Margaret & Michael

A trip of a lifetime! JayWay helped turn a long-held dream of visiting Italy into a reality, allowing us to experience firsthand the beauty, history, and culture of a country I had wanted to explore for many years. Their thoughtful planning and personal attention made the experience truly memorable.

– Margaret & Michael, Florida

Year : 2026
Visited : Italy
Itinerary : Rome, Florence, Venice
Rating :
4.93 / 5
Review by Beth & Mathew

As a travel industry professional myself, I have worked with destination management companies around the world and Jay Way stands out as one of the best! The JayWay people and the guides, drivers and hotels are carefully curated to the utmost details and most discriminating tastes. I recommend JayWay to my friends and professional colleagues as well.

– Beth & Mathew, California

Year : 2026
Visited : Portugal, Spain
Itinerary : Porto, San Sebastian, Bilbao, Madrid
Rating :
4.75 / 5
Review by Nicole & Will

Traveling with JayWay was the smoothest and most amazing trip we’ve done. We enjoyed our honeymoon throughly!!

– Nicole & Will, Illinois

Year : 2026
Visited : Italy
Itinerary : Rome, Florence, Venice
Rating :
4.84 / 5
Review by Joanne & David

Always plan my own travel but will use JayWay again. Excellent value for the money and largely stress free.

– Joanne & David, Massachusetts

Year : 2026
Visited : Portugal
Itinerary : Lisbon, Porto
Rating :
4.42 / 5
Review by Lorenzo & Deirdre

This was our first experience with a travel agency, and JayWay really set the bar high! Removing a lot of uncertainty in planning and executing a plan on our behalf based on our requirements was quite a relief. We were really allowed to enjoy our site seeing without worrying about the logistics. The combination of our initial consultation and the Destination Experts was perfect! Highly recommend.

– Lorenzo & Deirdre, California

Year : 2026
Visited : Portugal, Spain
Itinerary : Lisbon, Bilbao, Madrid, Barcelona, Lisbon
Rating :
4.61 / 5
Review by Maureen & Christine

Organized, friendly, accommodating and flexible Listened to our needs and provided First Class reliable service every day

– Maureen & Christine, Connecticut

Year : 2026
Visited : Italy
Itinerary : Rome, Sorrento, Naples
Rating :
4.68 / 5
Review by Veena, Andrew, Laura, Koikra & Sheela

Absolutely outstanding! They made everything so seamless and stress-free that I could simply relax and enjoy quality time with my family. I was nervous about travelling with an infant for the first time, but they put all my worries to rest and made the entire experience so much easier than I had imagined. I couldn’t have asked for a better experience!

– Veena, Andrew, Laura, Koikra & Sheela, New York

Year : 2026
Visited : Greece
Itinerary : Athens, Milos, Naxos, Athens
Rating :
4.9 / 5
Review by Walter & Judith

Jayway's service was very reliable, its personnel always on time, and the recommendations that were given saved us time in deciding what to see in each of the citiies we visited.

– Walter & Judith, New York

Year : 2026
Visited : Germany, Czech Republic, Austria, Hungary
Itinerary : Berlin, Prague, Vienna, Budapest
Rating :
4.9 / 5
Review by Gretchen, Christopher & Caroline

Excellent response time and really paid attention to the details of our planning requests/needs

– Gretchen, Christopher & Caroline, Massachusetts

Year : 2026
Visited : Italy
Itinerary : Florence, Castellina in Chianti, Florence, Rome
Rating :
4.73 / 5
Review by Riva & Deanna

Our trip was very well-planned and everything went the way we had hoped. I loved all of our guides who were very flexible when we wanted to add something unplanned to our day. I wouldn't have changed a thing!

– Riva & Deanna, New York

Year : 2026
Visited : Czech Republic, Austria, Hungary
Itinerary : Prague, Vienna, Budapest
Rating :
4.8 / 5
Review by Andrew & James

Jayway did a great job of listening to our ideas and curating a magnificent travel experience!

– Andrew & James, Georgia

Year : 2026
Visited : Italy
Itinerary : Rome, Florence, Venice
Rating :
4.93 / 5
Review by Linda & Paul

JayWay Travel takes the time to get you know you - what you like, what you don't. They then come up with an incredible blend of choices for hotels, tours, guides, and recommendations based on their local experts for your custom itinerary. JayWay Travel will even further customize the experience if needed.

– Linda & Paul, New Mexico

Year : 2026
Visited : Spain, Portugal
Itinerary : Barcelona, San Sebastian, Cycling Tour, San Sebastian, Porto, Lisbon
Rating :
4.94 / 5
Review by Shelly, Arron & Danielle

JayWay does a terrific job of coming up with an itinerary and taking care of the logistical details so that you can focus on the experience. It's like having a personal shopper but for travel.

– Shelly, Arron & Danielle, Mississippi

Year : 2026
Visited : Italy
Itinerary : Rome, Florence, Venice
Rating :
4.87 / 5
Review by Leslie & Salamon

We had a wonderful experience with JayWay from start to finish! Everything was well organized, allowing us to relax and enjoy our honeymoon in Greece and Italy without worrying about the details.

– Leslie & Salamon, Nevada

Year : 2026
Visited : Greece, Italy
Itinerary : Athens, Santorini, Rome, Venice
Rating :
4.95 / 5
Review by Elizabeth & Becky

Easy, fun, and exciting!

– Elizabeth & Becky, Pennsylvania

Year : 2026
Visited : Croatia
Itinerary : Split, Hvar, Dubrovnik
Rating :
5 / 5
Review by Barbara & Alex

After doing lots of research on traveling in Romania, I realized that it’s a country where I needed the help of experienced travel professionals. JayWay organized a wonderful trip to Croatia for us, so I knew they would be the best choice for our Romania trip. From hotels to transportation to tours they did it all, perfectly!

– Barbara & Alex, Massachusetts

Year : 2026
Visited : Romania
Itinerary : Sibiu, Sighisoara, Brasov, Bucharest
Rating :
4.9 / 5
Review by Shannon, Charles & Mark

Handled beautifully, with all details planned for. And I always had someone to call if I had a question.

– Shannon, Charles & Mark, North Carolina

Year : 2026
Visited : Portugal
Itinerary : Lisbon, Lagos, Lisbon
Rating :
4.9 / 5
Review by Susan, Hosep & Dina

This is the 4th time we have used JayWay Travel, and there is good reason for it. Excellent planning, easy travel, and first-class service.

– Susan, Hosep & Dina, California

Year : 2026
Visited : Italy
Itinerary : Milan, Como, Venice
Rating :
4.89 / 5
Review by David & Michele

Incredible from start to finish, from planning to completion. A trip of a lifetime.

– David & Michele, New York

Year : 2026
Visited : Italy
Itinerary : Rome, Florence, Monterosso Al Mare, Milan
Rating :
4.92 / 5