Every so often we receive a note from a guest that makes us feel so proud of our team that we just have to share it. Paul and his wife Linda nearly didn’t get to go on their vacation to Croatia and Slovenia but stuck to their plans and wrote us this note when they got home. Never underestimate the restorative powers of a good vacation!
Hi Jay, Just a quick note to extend our appreciation for a fabulousย trip to Slovenia and Croatia. Even though we have been all over theย world, we did not know what to expect. Slovenia and Croatia areย spectacular. Any travel service can excel with these twoย destinations.
Our trip was a little different. Floods in Bosnia, Linda in theย hospital with a heart attack and Iโm going crazy with Delta whoย canceled our trip home. Everyone wants a little adventure on theirย vacations but no one wants frustration. JayWay made all the
difference. No matter what the problem, Carmine, Ana or Antonia hadย the solution with a positive โDonโt worryโ. Nothing escaped theirย attention to detail and impeccable customer service. As I keptย looking at alternatives to cancel, Carmine encouraged me not to make aย decision too soon. No matter what, he was prepared to accommodate ourย needs. A week before we left Lindaโs doctor cautioned us about going.On the day before we left Atlanta I was not sure we would go. In theย end we flew to Zagreb to start the most fantastic trip. We walkedย slowly, stopped for many glasses of wine, enjoyed at least one gelatoย every day, and climbed every fortress and many bell towers. Linda isย stronger and more feisty than ever.
Your staff made all this possible. Thank you. And please thank them.
Paul and Linda
Planning a trip to Croatia? We’d love to put together a Croatia travel package just for you.ย Get in touch to find out more!
Charlie is head of marketing at JayWay Travel. A long-term Prague resident, his interests are cooking, eating out, cycling, skiing and of course, travel.